Polymorph Labs Careers

Commercial Systems Implementation Officer

We're looking for a Commercial Systems Implementation Officer to support the deployment of enterprise and utility management systems. This role is ideal for someone who understands business processes and can relate them to software solutions and analyse scenarios for business continuity and problem solving.

Full-Time

Accra/Tamale

On-site

What You'll Do

Support end-to-end implementation of commercial/enterprise systems
Gather and document business and functional requirements
Configure systems based on client or internal needs
Work with engineering teams to translate requirements into solutions
Participate in system testing (UAT, SIT) and issue resolution
Train users and support change management activities
Assist with data migration and system go-live activities

What We're Looking For

Degree in Engineering, Computer Science, Business, or related field
2–5 years experience in systems implementation, business analysis, or similar role
Strong understanding of business processes (billing, CRM, ERP, or utilities preferred)
Ability to gather and document clear requirements
Strong analytical and problem-solving skills
Good stakeholder communication skills

Bonus Points

Experience with utility management systems or ERP platforms
Knowledge of SQL or data analysis tools
Experience working on system implementation projects
Familiarity with Agile or project management methodologies

What We Offer

Competitive salary
Performance-based incentives
Exposure to large-scale system implementations
Career growth in a high-demand niche (commercial/utility systems)
Collaborative and fast-paced work environment